Amazon is a leader in online retail and a go-to site for many people who want to buy products online. Amazon offers a wide range of products that people can buy and many people turn to Amazon to buy everything from electronics to clothes to pet supplies. Amazon offers a variety of payment methods that include credit card, electronic check, and Amazon Pay. But even with so many options, Amazon has a downside. If you receive an item that is damaged, or misdirected during the fulfillment process, you may be eligible for a reimbursement claim.  What you can do if your package is misdirected or the item is damaged ?

Here are the different Amazon reimbursement claims.

  • Shipment to Amazon – Items are damaged or lost while in transit to FCs.
  • Fulfillment Center Operations – Items are damaged or lost by one of Amazon's FCs or any facility that is operated by Amazon once they have received the items.
  • FBA Customer Returns – Items that FBA customers returned were damaged or lost.
  • Removals – This is for items that are damaged or lost by Amazon or their carrier while removing the seller's inventory from an Amazon warehouse going to the seller's return address.

To be eligible for a replacement or reimbursement it must be:

  • The item should be sent via FBA when it was damaged or lost.
  • The items you sent should match the quantities and description in your shipping plan.
  • They must comply with FBA inventory requirements and product requirements and restrictions.
  • The item is not damaged by the customer or is not defective.
  • The product has no pending disposal request from you or from Amazon.
  • Your selling account is in good status at the time you file a claim for damaged or lost items ๐Ÿ‘‰


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